Store identity

• Store: neecu
• Website operator / Legal Seller: Vũ Tòng
• Email: [email protected]
• Phone:
• Address: 1200 Market Street, Suite 450, Wilmington, DE 19801, US
• Domain: neecu.com

Products

neecu sells handmade soy candles and artisan soaps: floral and sculptural soy candles, wedding and shower favors, and artisan soaps. Product pages describe scents, sizes, and personalization options. Handmade wax and soap may show slight color or finish variation. Never leave a burning candle unattended.

Personalized and custom orders

When you submit names or favor details, you confirm they are correct. Personalized/custom items are made to order and are generally non-returnable except for shop error or defect, as described in our Refund Policy. Production typically takes 3–5 business days.

Orders, pricing, and payment

All prices are in USD. Payment is charged at order placement using the methods shown at checkout. Shipping is typically a flat $4.95 USD unless stated otherwise at checkout. We reserve the right to refuse or cancel fraudulent or unfulfillable orders.

Shipping

Orders are fulfilled via our makers and partners. The business and return address is 1200 Market Street, Suite 450, Wilmington, DE 19801, US. Transit is typically 5–10 business days after dispatch. Customs duties abroad are the buyer's responsibility. Full details are in our Shipping Policy.

Returns and refunds

Returns and refunds are governed by our Refund Policy and Payment Policy. Approved refunds go to the original payment method.

Intellectual property & acceptable use

Site content and product photography are owned by us or our licensors. You agree not to misuse the site or submit unlawful personalization content.

Disclaimer & limitation of liability

Except as required by law, products and the site are provided on an "as available" basis. To the fullest extent permitted by law, our total liability arising from any order is limited to the amount you paid for that order.

Related policies

These Terms work together with our Privacy Policy, Shipping Policy, Refund Policy, and Payment Policy on neecu.com.

Contact and changes

Questions: [email protected] · · 1200 Market Street, Suite 450, Wilmington, DE 19801, US. Hours: Monday–Friday, 09:00–16:00 GMT+0. Response: 1–2 business days. We may update these Terms by posting a revised version on the site.