Who we are

• Business / store name: neecu
• Website operator: Vũ Tòng
• Email: [email protected]
• Phone:
• Address: 1200 Market Street, Suite 450, Wilmington, DE 19801, US
• Website: neecu.com

Information we collect

• Identity and contact data (name, email, phone, shipping and billing address)
• Order and transaction details (products, personalization text, scent/pack options, amounts in USD, payment status)
• Technical data (IP address, browser type, device information)
• Communications you send to us

Payment card details are typically processed by the payment provider shown at checkout; we do not store full card numbers on our servers.

How we use your information

• To fulfill and ship candle and soap orders
• To produce personalized favors using the text and options you provide
• To send order confirmations, shipping updates, and respond to support requests
• To process payments, refunds, and prevent fraud
• To improve our website and products
• To comply with legal obligations

Sharing and processors

We may share personal data with service providers who help us operate the shop—payment processors shown at checkout, shipping carriers, hosting providers, and email tools—only as needed. We do not sell your personal information.

International transfers

Because we ship worldwide and work with makers and partners, your information may be processed in more than one country. We take reasonable steps to protect data during transfer.

Retention, security, cookies

We retain order records as needed for fulfillment, accounting, and legal requirements. We use reasonable security measures. The site may use cookies for checkout and analytics; disabling some cookies may affect checkout.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Contact [email protected] to exercise these rights.

Related policies

Please also read our Terms of Service, Shipping Policy, Refund Policy, and Payment Policy. For privacy questions: [email protected] · . Hours: Monday–Friday, 09:00–16:00 GMT+0. Response: 1–2 business days.

Updates

We may update this Privacy Policy from time to time on neecu.com. Continued use after changes constitutes acceptance where permitted by law.