Contact details

• Store: neecu
• Email: [email protected]
• Phone:
• Address: 1200 Market Street, Suite 450, Wilmington, DE 19801, US
• Website: neecu.com

Hours and response time

Support hours: Monday–Friday, 09:00–16:00 GMT+0. We typically respond within 1–2 business days. Messages sent on weekends or holidays are handled on the next business day.

How we can help

• Order status, tracking, and delivery questions
• Scent, number, pack size, or name spelling before production starts
• Shipping destinations, flat-rate shipping, and estimated timelines
• Shop-error issues on personalized candles or soaps
• Burn/care tips and favor timing for events
• Payment, refund timing, and invoice questions

For faster help, include your order number and a short description of the issue. Approved returns, when applicable, should be sent to 1200 Market Street, Suite 450, Wilmington, DE 19801, US.