Handmade candles and soaps are prepared carefully—not same-day warehouse picks. This timeline explains how neecu moves from checkout to your door.

Production: 3–5 business days

After payment succeeds, we prepare your order—especially important for personalized alphabet soaps and bulk peony favors. Support: Monday–Friday, 09:00–16:00 GMT+0; reply usually within 1–2 business days.

Shipping

Shipping is typically a flat $4.95 USD worldwide. Contact and return address: 1200 Market Street, Suite 450, Wilmington, DE 19801, US. Transit commonly takes 5–10 business days after dispatch.

• Currency: USD at checkout and for refunds.
• Edits: only before production starts.
• Personalized returns: shop-error rules in the Refund Policy.